E&O Tips

Understanding The Common Causes of Insurance Agents E&O Claims

By Angelo J. Gioia AgentsofAmerica.ORG Claims made against insurance agents can derive from many sources, these include quoting and proposing coverage, incomplete and inaccurate applications, written and verbal...

A Few Things – Every Insurance Agent Need to Know?

By Angelo J. Gioia, AgentsofAmerica.ORG The key to an agency success and “Avoiding E&O Claims” is understanding what is important to you and more importantly understanding on how...

E&O Tip – A Few Tips To Consider When Working With Your Insurance Wholesaler

It is extremely important as a retail agent that you take your time when looking for the right Wholesaler. Picking the right partner can not only save you...

E&O Tip – The Importance of Self Audits

Upon performing the review and the tabulation of the results, each employee reviewed should be provided feedback on how they did. It is realistic to expect that those...

E&O – Education The Key To Avoiding E&O Claims?

Upon returning back from to his room, your client calls you in a heightened state of anxiety to advise you that they are on vacation, he discovers that...

E&O – How Often Are You “Touching” Your Clients? Are You Waiting For Them To Call You?

In most states, the legal standard of an insurance agent has been characterized as essentially that of an “order taker”. Generally, an insured must make a specific request for...

E&O Tip – How Enhancing Your File Documentation Can Make Your Customer More Accountable

For years, E&O seminars have heavily focused on the issue of documentation. This is primarily due to the premise that the quality and depth of file documentation is...

E&O Tip – Customer Accountability – A Great E&O Goal!

“Why is it always our fault when a customer has a loss that is not covered? They knew that they didn’t have that coverage”. It seems that in virtually...

E&O Tip – The Need to Educate the Customer When Moving Them From a Claims-Made to an Occurrence Form

While it may not happen often, from time to time, you may look to move your account from a claims made form to an occurrence form. There are...

E&O Tip – Consider Having Each Of The Staff Do A Mini Self Audit

Most E&O classes speak to the value and benefit of agency management performing a periodic audit, either monthly or quarterly. The goal is to verify that the staff is...