Certificates of Insurance – What Could Possibly Go Wrong?
Over the last couple of years, E&O claims involving the handling of certificates of insurance have been on the rise. While most realize what a certificate is, it is equally important toE&O Tip on “Certificates of Insurance – What Could Possibly Go Wrong?”
Over the last couple of years, E&O claims involving the handling of certificates of insurance have been on the rise. While most realize what a certificate is, it is equally important to realiE&O Tip on “Cross-Selling in Personal Lines: Reduce Your E&O Exposure by Increasing Revenue”
It’s probably fair to say that for every one of your personal lines accounts, there is another sales opportunity waiting to be explored. The key is to use your agency management system to help yE&O Tip on Dealing with Your Clients Divorce a Potential E&O Nightmare
Dealing with Your Clients’ Divorce – a Potential E&O Nightmare! Separation/divorce scenarios can and have caused E&O claims. If you are aware that you have clients going through aE&O Tip on When Does a Professional Liability Claim Arise?
By Michael P. Luongo, Esq. and Elizabeth M. Cristofaro. Esq. of Goldberg Segalla LLP Professional liability insurance policies cover professionals for claims arising within the agreedE&O Tip on “Are There any Mistakes in Your Files?”
That’s a good question to ask the staff at your next staff meeting. Of course, the answer is “yes.” If you knew which file it was, you would undoubtedly fix it. The problem is that yE&O Tip on “Customers that Pay at the Last Minute…What Could Possibly Go Wrong?”
There is a strong possibility that whether you write personal lines or commercial lines, you have some direct bill customers that pay at the very last minute. You might even have some stop at your ageE&O Tip on “How Loud are Your Customers Complaining?”
How well are you listening to your customers? Let’s face it …we are human beings and thus not perfect. A great way to find out your agency’s shortcomings is to listen to your customE&O Tip on “Performance Reviews – How Often are You Providing this Key Feedback?”
The goals of each agency are to grow and be successful. Since agencies are made up of people, providing them with feedback and training will enable them to grow, which in turn benefits the aE&O Tip on “Using Temps to Handle a Vacant Position? There’s Something You Need to Know”
Using Temps to Handle a Vacant Position? There’ Something You Need to Know… Certainly from time to time, a position in your agency becomes vacant. Presuming this is for a short period, agE&O Tip on “What does Your Promotional Material Really Say about You”
There is no doubt you want to aggressively and effectively promote your agency. After all, it’s a competitive marketplace out there! Remember, though, that how you promote your agencyE&O Tip on “Agency Procedural Manual – Use It or Lose It”
One of the goals of virtually any organization is consistency: in other words, doing it right. A procedural manual can be and often is a great tool to accomplish that objective. For it to be effectiveE&O Tips on “Educate Your Customers”
Before you entered the insurance business, how well did you understand your insurance coverage’s? Now you know how your customers probably feel. If you are not educating your customers on what&rE&O Tip on “Documentation”
While the phrase document, document, document is very common, there is much more required for documentation to be truly effective. The documentation should be detailed. It should include specific nameE&O Tip on “Do your applications meet the 3 C’s – Complete, Current and Correct”
The 3 C's - Complete, Current and Correct! Some solid tips to turn the power of the app in your favor: 1) Ensure that all applications are complete and there are no unanswered qE&O Tip on “Exposure Analysis Checklist”
Effective use of an Exposure Analysis Checklists is considered by many the closest thing to a silver bullet in minimizing the potential your agency could face an E&O claim. They provide a tremendoE&O Tip on “Be Honest WIth Your Carriers”
The basis of the relationship between the agency and the carriers it represents is heavily based on trust. When providing your carriers with submissions, there is an expectation that the application tE&O Tip on Staff Meetings
There is no doubt that agency staff meetings, if properly conducted, can be extremely valuable in many areas. They include: Communication - these meetings are a great way to address current issueE&O Tip on “Broker of Record Letters”
When you take over an account by broker of record, it is important to realize your work is not done; in fact, it is actually just beginning. One of the key issues involves to what degree the current pMeet The Experts
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